I am losing faith in Uber. Seems to be getting worse and worse drivers these days. Uber is surely on the way down. The Uber driver that drove me the other day I highly suspect is a blue collar foreign national which means not a Filipino. He could hardly speak English and Tagalog and had no idea where he was going except follow GPS.
Also recently getting a lot of retiree drivers who drive very slowly. It needs to do something about checking its drivers. Actually I do want to report about the driver that I suspect is illegal.
Have had some experience with Uber’s customer service, which is galling – everything is offshore, and you can only submit feedback/complaints through its in-app function. Turnaround time varies from a couple hours to days, and the quality/consistency of responses also varies.
Note that you have to keep at least one credit card tied to your Uber account – the app won’t allow deletion or cash-only payment. Plus, there seems to be little/no disciplinary action taken against errant drivers. I once reported a driver for going against the flow of traffic, and was told he would not be matched to me again. That’s the penalty?!
Increasingly I am moving back to cab/ taxi or Grab instead of Uber. The new flat rate comfort pricing is a good move and makes it more affordable as well during peak hours Vs Uber which is increasingly becoming more and more expensive. The bigger problem is that the quality of Uber drivers is getting bad.
Uber should do better screening and offer better rated drivers to higher rated passengers. There’s been an incident where the driver had a criminal record and was allowed to drive. Ended up robbing a passenger. What’s worse is the fellers rating was below 3 stars and he was still driving.
I’ve been taking Grab Taxi or Grab Car all these while and happy with them. They keep having promos now, like P50 off on Grabcar rides from 12NN – 5PM or enjoy 70% off first 3 Grab rides when you pay with BPI card . Gives me more reasons to take them. So far Grab drivers are fine with me, I’ll never use again the service of Uber .